Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when using our Service:

Personal Information

• Full name and contact details (email, phone number, address)
• Government-issued identification (Aadhar, PAN)
• Bank account information
• Financial information related to frozen accounts

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Usage data and interaction with our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process your application and coordinate with banking institutions
• Communication: To send updates, notifications, and respond to inquiries
• Verification: To verify your identity and prevent fraud
• Improvement: To analyze and improve our services
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Security: To protect against unauthorized access and maintain data security

3. Data Sharing and Disclosure

We may share your information with:

Banking Institutions

We share necessary information with your bank to facilitate the account unfreeze process.

Service Providers

Third-party service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements.

Legal Requirements

When required by law, court order, or government regulation, or to protect our rights and safety.

4. Data Security

We implement robust security measures to protect your information:

• 256-bit SSL encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and website functionality
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Typically, we retain application data for 7 years from the date of service completion.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent at any time (where applicable)

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• [email protected]
• 1-800-UNFREEZE (A)
• 123 Financial District, Suite 500, New York, NY 10004