30-Day Refund Guarantee: We stand behind our service with a
comprehensive refund policy to ensure your satisfaction.
1. Refund Eligibility
You may be eligible for a full or partial refund under the following circumstances:
Full Refund (100%)
- Service not initiated within 48 hours of payment
- Duplicate payment made by error
- Service cancelled before processing begins
- Technical error on our part preventing service delivery
Partial Refund (50-75%)
- Service initiated but unable to complete due to bank restrictions beyond our control
- Incomplete service delivery due to missing documentation from the bank
- Customer dissatisfaction with service quality (subject to review)
No Refund
- Service successfully completed and account unfrozen
- Customer provided false or misleading information
- Customer failed to provide required documentation after multiple requests
- Refund request made after 30 days from service completion
- Legal or regulatory restrictions prevent account unfreeze
2. Refund Request Process
To request a refund, please follow these steps:
Step 1: Submit Refund Application
Visit our Refund
Application Page and fill out the required form with your application ID
and details.
Step 2: Provide Supporting Documentation
Submit any relevant documentation supporting your refund request
(emails, bank statements, etc.).
Step 3: Review Process
Our team will review your request within 5-7 business days and
contact you with a decision.
Step 4: Refund Processing
If approved, refunds are processed within 10-15 business days to
your original payment method.
3. Refund Timeline
- Request Submission: Within 30 days of service completion or payment
- Review Period: 5-7 business days
- Decision Notification: Via email within 24 hours of review
completion
- Refund Processing: 10-15 business days after approval
- Bank Credit: Additional 3-5 business days depending on your bank
4. Refund Methods
Refunds will be issued using the same payment method used for the original transaction:
- Credit/Debit Card: Refunded to the original card
- Bank Transfer: Refunded to the source bank account
- Digital Wallets: Refunded to the original wallet
In exceptional cases where the original payment method is unavailable, alternative
arrangements will be made.
5. Processing Fees
Please note the following regarding processing fees:
- Transaction fees charged by payment gateways (typically 2-3%) are non-refundable
- Currency conversion fees (if applicable) are non-refundable
- Administrative processing fee of ₹100 may be deducted from partial refunds
6. Dispute Resolution
If you disagree with our refund decision:
- Contact our customer support team at [email protected]
- Provide additional evidence or clarification
- Request escalation to senior management
- If unresolved, you may pursue dispute resolution through your payment provider
7. Chargebacks
Important: Please contact us before initiating a chargeback with your
bank. Chargebacks may result in suspension of service and additional fees. We are
committed to resolving all disputes fairly and promptly.
8. Exceptions and Special Cases
Special circumstances may warrant exceptions to this policy:
- Medical emergencies or hardship situations
- Service outages or technical failures on our end
- Regulatory changes affecting service delivery
Each case will be reviewed individually by our management team.
9. Contact Information
For refund-related inquiries, please contact us:
This refund policy is subject to change. Last updated: December 26, 2025. Please review
our
Terms and Conditions for additional
information.